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Please Read Our Service Agreement Below
 

LuxeWheels Service Agreement

This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and LuxeWheels Mobile Detailing LLC (hereafter referred to as “LuxeWheels”, “contractor”, “technician”, “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the full terms of this agreement, without modification by you. By booking or using the services of LuxeWheels you hereby agree to the following terms:

Access to Water & Electricity

We require access to water and electricity for all of our car detailing services. If you do not have access to either water or electricity please call us at (512) 887-7887 so we can find a solution. Failure to provide access to water and electricity at the time of your appointment will result in a $50 cancellation fee.

Cancellation Policy

​We detail rain or shine and are prepared for almost any weather conditions including but not limited to rain. Due to the amount of time it takes to perform top-quality services and the size of our operation, cancellations and reschedules have a lasting effect.

For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment to avoid our cancellation fee totaling $50. The following terms and conditions apply to all appointments:

  • We require 48 hours notice to cancel or reschedule any appointment or service.

  • LuxeWheels reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions, or equipment failure.

  • Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by LuxeWheels and will be considered a cancellation policy violation which will result in a $50 cancellation charge.

  • Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed for $50 based on the above cancellation policy guidelines.

Operating & Moving Your Vehicle

​The customer will give LuxeWheels access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document ensures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our LuxeWheels technician.

Time Limit

All detail jobs have specified time limits. Completion of work is based on the unique time limit of the package. See below all time limits for base jobs excluding add-ons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned LuxeWheels technician. The time starts as soon as the technician completes client check-in and initial equipment setup.

Detail Maximum Time Limits Are As Follows:

  • Interior Detail Service: 3 - 4 hours

  • Exterior Detail Service: 2 - 3 hours

  • Full Interior and Exterior Service: 5 - 6 hours

  • Showroom Condition Full Detail: Full day (8 hours)

Quality of Service

We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. LuxeWheels will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our LuxeWheels technician.

Accidents, Pre-Existing Condition & Damage

LuxeWheels and its contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold LuxeWheels Mobile Detailing LLC liable for any pre-existing damages to your vehicle. LuxeWheels limits its liability to the total dollar amount of each job.

Fees, Terms of Service & Payment Terms

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. LuxeWheels has the right to charge an extra dirty fee totaling $50 per hour if the detail job takes significantly longer than expected at the discretion of LuxeWheels. This fee is normally reserved for vehicles that take more than the allocated time limit. We will inform you of the possible fee before or during the detailing process.

Providing Feedback & Photos

We ask for your feedback. Please send us an email at (info@lwmd.us) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of LuxeWheels to use pictures of your vehicle for marketing purposes and to publish on its website (www.luxewheelsmobiledetailing.com) or any of our Social Media. Your personal information will not be shown in the photos.

Termination of Service

LuxeWheels may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of LuxeWheels Mobile Detailing LLC. Instances of service termination include: going behind our back and working directly with LuxeWheels employees instead of going through the company, being rude or harsh to LuxeWheels employees, or any other reason we determine to be worthy of service termination at our discretion.

LuxeWheels Changes

LuxeWheels reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, LuxeWheels does not make any commitment to update the materials.

I Understand That

  • By using our services you hereby understand that LuxeWheels does not guarantee any specific outcomes or results with our detailing services.

  • Your payment to LuxeWheels is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.

  • LuxeWheels limits its liability to the total dollar amount of each job.

  • If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $50 per hour on top of the total cost at the discretion of LuxeWheels employees (we will warn you).

  • Because we order materials for the job on demand, deposits made are non-refundable.

  • All sales are final.